Redefining Recruitment to Retention

Communicate to Establish and Maintain Relationships


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Welcome to the Art of Effective Business Communication module where we'll focus on fostering and building trust internally and externally. 

Learning Objectives:

1. Recognize principles and examples of proactive communications
2. Recognize principles and examples of active listening
3. Recognize principles and examples of situational awareness
4. Recognize effective communication techniques to avoid confrontations and resolve conflicts
5. Recognize effective coaching and influencing techniques
6. Recognize effective techniques for culturally appropriate and inclusive communications

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Video: The Art of Effective Business Communications
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PDF Slide Presentation: Communicate to Establish and Maintain Relationships
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